2026 Welcoming Ottawa Ambassadors

Danielle Mague arrived in the Ottawa with her husband, seven months ago. As is the case with many newcomers, she had left her home country, Cameroon, in search of a better life.

What she didn’t know is that she would soon meet a woman who would have a profound impact on her integration and sense of belonging in her new home.

When she arrived at her first appointment at the YMCA’s Newcomer Information Centre (NIC) Danielle was struck by how the information and referral specialist made her immediately feel so comfortable and at ease.

Soon after immigrating from Morrocco less than two years ago, Hala Ben Hssain had found a short-term contact at the NIC. When it ended, she took a job in her field of marketing and communications, but was convinced to return to the NIC for a full-time job. Helping newcomers was truly her calling.

“From the very beginning, Hala demonstrated an exceptional level of kindness and genuine care that made a lasting difference in my experience as a newcomer,” remembers Danielle.

The NIC is often the first stop for newcomers, where their needs are assessed and they can be referred to other organizations for services.

“When I met Danielle, I asked her many questions to help build an action plan,” explains Hala. Her joyful spirit quickly helped break through the formalities.

Hala found prenatal resources and programs for Danielle, who was pregnant for the first time. Without an extended family in Ottawa, she filled an important role in answering many of the young woman’s questions and ensuring that her nutritional needs were met.

They now share a close bond. “I think I will be the baby’s godmother!” laughs Hala who has the August 10^th due date recorded in her phone.

“When I first arrived, everything felt unfamiliar and overwhelming. Hala took the time to guide me through practical aspects of daily life, such as understanding transportation, accessing community services and navigating administrative processes.”

“She created a welcoming environment where I felt comfortable asking questions without fear of judgment,” adds Danielle. “Her openness allowed me to express myself freely, even when language and cultural differences made communication challenging.”

Hala understands to the stress felt by Danielle. “When you arrive, everything is overwhelming and different, the food, the culture, and you have to find a place to live,” she explains.

“I think that in my role, I’m creating a space for the newcomer to feel seen and understood,” adds Hala.  “I remember being alone questioning why I came to Canada and then eventually I felt at home.”

“I am so pleased to have a job that helps others,” says Hala. “I want to connect people. I wake up every morning waiting for the miracle of the day. I am so grateful that someone, somewhere can benefit from my energy. Each one of us has a specific energy that can be matched with another person. We are like magnets that connect.”

What truly sets Hala apart is their generosity of spirit,” says Danielle. “She consistently went above and beyond, offering support not only when it was convenient, but whenever it was needed. Whether it was introducing me to community activities, encouraging me during difficult moments, or simply checking in to see how I was doing, her actions showed genuine compassion and commitment.”

There is good news, as Danielle’s husband has found a job.  Hala knows that through all the challenges that may be ahead, Danielle will look back on her first few months in Canada with pride. She says to her, “You will have a good story to tell your Canadian daughter some day and believe me, she will be so proud of you!”

Hala’s impact extended beyond just practical help, it fostered a true sense of belonging and community.

 “Through her welcoming attitude, openness, and selflessness, Hala helped transform Ottawa from a new and unfamiliar city into a place I can confidently call home,” concludes Danielle.